Frequently Asked Questions

Below are frequently asked questions, you may find the answer for yourself

Do you have these shoes in stock?

We are a shoe locating service. We do not have any shoes in stock. We sell all shoes by REQUEST. It’s a simple and fast process. Submit a request for ANY pair of shoes you want on our “Shoe Request” page and checkout. We will receive the request and begin our search to locate them for you and send you the best price once found. We will continue the search until you are satisfied.

How do I order shoes?

Click on the “Shoe Request” page and submit a request for ANY pair of shoes you want and checkout. We will receive the request and begin our search to locate them for you and send you the best price once found. We will continue the search until you are satisfied.

Why do I have to pay $9.99 for a request?

You are paying our service fee of $9.99 for us to locate the shoes for you. We locate the best price and continue until you are satisfied. You can always guarantee authenticity with us.

How long does the process take after I pay the fee?

Typically shoes are found within 3 business days but certain shoes may take longer depending on the type of shoe and size. After the shoe is found you will receive the price and if you agree you will be able to purchase them. After purchase, it typically takes approximately 5-7 business days for you to receive them.

Do you offer refunds or cancellations on shoe request purchases?

Unfortunately, we currently do not offer refunds or cancellations on shoe request purchases. However, we can offer a credit to our site depending on the situation.

Do you offer refunds, exchanges or cancellations on shoe purchases?

Unfortunately, we currently do not offer refunds or cancellations on shoe purchases. However, we can offer a credit to our site depending on the situation.

Do you offer refunds, exchanges or cancellations on apparel purchases?

Unfortunately, we currently do not offer refunds or cancellations on apparel purchases. However, we can offer a credit to our site depending on the situation.

What shipping service do you use?

We typically ship with USPS and use Priority Mail for fast delivery

Is the price you sent me for the shoes the total price or is there shipping and taxes added?

The price you receive is the total price UNLESS you are from the state of Florida. If you are from Florida then a 6% tax charge will be added to the total. SHIPPING IS FREE.